You can always cancel your order for a full refund prior to shipping.
Unfortunately, due to our jewelry is natural gems materials, If you are not satisfied with the product you received, we accept returns up to 7 days after the date of delivery. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Please contact us firstly, and then we will offer you the returned address. We will not be responsible for your missing parcel if you send it back without contacting with us before shipment.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you wish to cancel an order prior to shipping or have any questions, please contact us by clicking HERE.
Refunds PolicyOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We do not provide prepaid return labels for returns. You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If we issue a refund to you due to shipping delays or other issues with shipping and delivery, we will refund you via the original manner in which you paid for the relevant order. Unfortunately, we cannot direct refunds to different accounts or payment methods.
Replacements PolicyPlease report missing, damaged, or defective products within 3 months after delivery date, together with pictures or video proof.
After confirmed, we will replace for you after you returned it back.