Common Queries and Problems
Since we receive a lot of emails every day, we aim to respond to emails within 24 hours to ensure every single email is read and answered promptly.
We were established in 2003 and pride ourselves on strong customer and supplier relations. We openly share our contact details, and you are welcome to email our customer service team with any questions.
After placing an order, you'll receive confirmation emails for both the order and its dispatch. If not received, check your spam folder or log in to your account to view your order status under 'View current/previous orders' for any possible errors.
Leveraging years in business and strong supplier relationships, we buy in bulk to provide a diverse, high-quality stock at excellent prices for our customers.
Shipping and Delivery
United States domestic shipping is calculated at checkout, and you get free shipping for orders over $49!
Shipping will be calculated at the checkout process.
Tips: for international customers, IDAS GEMS can't be held responsible for any customs duties or fees imposed on your order. All such costs will be the responsibility of the customer.
We offer fast domestic shipping via various express delivery methods, for example, UPS and DHL, with rates calculated at checkout. However, delivery times can't be guaranteed due to factors like inclement weather and customs and other factors outside of our control.
Orders are shipped from the warehouse closest to the order address within 3-5 business days, with delays possible during high order volume periods. Domestic orders via USPS take 3-10 days, while international ones may take 7-21 days. I am still waiting to receive my order.
If your order within the USA exceeds 15 work days or international orders go beyond 25 work days, please email us your name and order number. Thank you for being so patient!
Very seriously, here at IDAS GEMS, we want you to be pleased with your purchase. If, for any reason, your order crystals are not everything you had hoped for, please email us at email@example.com.
We happily accept the return of unused and undamaged products for a full refund, less the original shipping fees, in the form of the original payment.
We ship far and wide, and we're proud of that. However, we are not responsible for customs and duties determined by each country's individual customs agency. Duties, taxes, and other fees are the responsibility of the recipient.
Custom at IDA’s GEMs
Sorry, but our minimum run for custom bulk crystals is 300 pieces per product. For packaging, let's have a conversation! You can get more information about custom crystals here!
Our custom crystals range from 1" raw stone to 3' crystal cave, with any size of half-inch increments in between. For more information about creating your custom crystals, please visit our custom site.
Online Discount codes are not applicable to Custom Crystals production orders.
Wholesale and Bulk Orders
Please get in touch with firstname.lastname@example.org for a quote on your bulk request. Retailers, please see the next question!
That is awesome! Please check out our wholesale page.